FAQs

1. What is a Transaction Coordinator?

A transaction coordinator performs the administrative tasks involved in a real estate transaction. We take over the paperwork from contract acceptance and monitor the process through closing. We track deadlines, handle paperwork, and ensure your files are compliant.

2. How will you keep me in the loop?

Before we begin working together we will chat about your communication preferences. We send weekly update emails letting you know the status of your files and what items are outstanding.

3. How do I start?

Getting started is simple. There is no service agreement or contract to complete. Synergy Transactions is hired on a “per transaction” basis. Visit our Start a Transaction page for information we need to start your transaction.

4 . Will you communicate with my customers directly?

We work more efficiently and save you the most time if we are able to remain in contact with your client directly. However we are happy to funnel communication through you if that is what you prefer. We always keep you abreast of important happenings and deadlines and copy you on correspondence with your clients.

5. Do you handle the Buyer’s Earnest Money Deposit?

We will confirm that Buyer receives Escrow’s wiring instructions. We also request confirmation of Earnest Money Deposit as part of our process. However, we do not directly handle the Earnest Money Deposit.

6. How can I contact my transaction coordinator?

You can e-mail or call/text your coordinator anytime during normal business hours: Monday — Friday 8:00 am to 5:00pm. You can expect a response from us promptly during these times and the next business day if you contact us after hours. We understand that real estate is an all hours business and we sometimes make exceptions for truly urgent matters (ex: a repair addendum needs signatures and the inspection period ends today).

7. Do you handle keys to the property?

We do not directly handle keys to the property. The contracting Agent is responsible for arranging property accessibility to service vendors, the Buyers, and the Buyer’s Agent throughout the transaction and at the close of escrow.

8. Do you provide a complete file?

Yes, once a transaction is started, Synergy Transactions will start a file and share it with you via a file hosting service, housing all documents that pertain to the transaction. This allows you easy access to provide to your broker.

9. What if my transaction is canceled?

If the transaction is cancelled prior to the home inspection being competed there is no cancellation fee. However, If the transaction is cancelled after the home inspection has been completed there will be a cancellation fee of $100.00 due.

10. What is the cost and how do you get paid?

Please view our Services page for fees. We invoice you after closing and you can pay by check or Venmo.